Telehealth meeting
FAQS

Frequently Asked Questions

No question is too small (or too weird)

What if I don't want medication?

That's totally fine. Our job is to help you figure out what works for you. Not everyone needs medication, and we'll spend time talking through all your options—no pressure, no judgement.

Do you prescribe controlled substances?

Yes, if they're medically appropriate and necessary for your mental health.  No, we do not prescribe any narcotics.  Yes, the federal government has a lot of rules about this, and we follow them, so you don't have to worry about it.

*Please note the current prescribing guidelines at the federal level for stimulant medications in a telepsychiatry setting may change in the future, but it’s not expected to affect existing provider-patient relationships.  If this is a concern for you we can get into more detail during an initial 15-minute getting started session.

Is there anything you don't treat?

If you're experiencing acute suicidal thoughts, uncontrolled schizophrenia or bipolar, or are at immediate risk of harming yourself or others, you need a higher level of care than we can provide in this setting. We'll always be honest about what we can and can't do, because you deserve the best treatment possible.

Can you cure me? 

Most mental health conditions don’t have a “cure”, but they do have solutions. With the right tools, support, and maybe a little bit of humor, we can help you feel like yourself again (and if you don't know what "yourself" feels like, we'll figure that out too).

How flexible is your appointment availability?

Pretty flexible!  Life is chaotic, and mental health care should work around it—not the other way around.

Are you licensed?

Yes, we are. Our Founder and Clinical Director holds a doctorate and is a licensed psychiatric nurse practitioner in Arizona and Iowa, and all other providers we work with are fully licensed in their specialties.

Is online mental health treatment secure?

Absolutely. We use HIPPA compliant technology to ensure your sessions are private, secure, and safe from prying eyes (except maybe your cat or dog, and there's not much we can do about that).

Are you nice?

Our founder asked her tween son, and he said “Eh, I guess?” He might not be a reliable source though. So let’s just say: We care a lot, we listen, and we're here to help.

Are penguins the best?

Yes, obviously. No further discussion needed.