Do not use this website for medical emergencies or crisis situations. Please call 911 for Emergency or call 988 for the Suicide & Crisis Hotline.

Last updated: May 2024

This Privacy Policy describes and applies to the information we collect from you when you use Madix Clinic and MadixClinic.com (collectively the “Services”), how we use that information, and when we disclose it. It will also give you more information about how to manage the personal information that you provide to us through the Services. This statement applies only to information you provide to us online while visiting or using our Services. It does not apply to information we have obtained or may obtain offline through other traditional means.

This Privacy Policy does not apply to any third-party applications that integrate with the Services.

Madix Clinic also maintains a separate Terms of Use that applies to your use of the Services and a Notice of Privacy Practices, as required by law, that applies to protected health information that we may collect from individuals.

Information We Collect

When you use our Services, we receive and collect certain information. The information that we receive and collect depends on what you do when you use the Services.

Automatically Collected Information

Some information is automatically received and sometimes collected from you when you use the Services. This information may include some or all of the following items: the name of the domain and host from which you access the Internet, including the Internet protocol (IP) address of the computer you are using and the IP address of your Internet Service Provider; the type and version of Internet browser software you use and your operating system; the date and time you access our Services, the length of your stay and the specific pages, images, video or forms that you access while using the Services; the Internet address of the website from which you linked directly to our Services and, if applicable, the search engine that referred you and any search strings or phrases that you entered into the search engine to find the Services; and demographic information concerning the country of origin of your computer and the language(s) used by it. We use this information to monitor the usage of our Services, assess performance, ensure technological compatibility with your computer, and understand the relative importance of the information provided on our Services. We may also use this data to conduct statistical analyses on visitors' usage patterns and other aggregated data.

Information Collected via Cookies

Cookies are small files or records that we place on your computer's hard drive to distinguish you from other visitors using the Services. The use of cookies is a standard practice among websites to collect or track information about your activities while using the Services.

You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placements. If you refuse cookies, you can still use our Services, but your overall experience may be affected and some functionality may be reduced or unavailable.

Information Collected via Web Analytics

Web analytics provide general information about user behavior, demographics, and related data. We may use third-party website analytics services in connection with our Services. This data is not personally identifiable to you. The use of web analytics is a standard practice among websites to collect or track information about your activities while using the Services.

Information You Actively Submit

For most of the activity using our Services, we neither require nor collect "User Information." User Information is information that could personally identify you, for example, your name, e-mail address, billing address, shipping address(es), phone number, social security number, and credit card information. You can browse our Services and take as much time as you want to review our services without having to submit such User Information.

User Information is required when you want to (i) contact us; (ii) schedule an appointment; or (iii) otherwise interact with us in a way that requires User Information to communicate.

Please carefully select what you choose to disclose and do not share personal medical information outside of secure communication methods. While Madix Clinic attempts to prevent unauthorized access to our Services, such access may occur. Any personal medical information about yourself should only be communicated to us through secure means, including our Client Portal. Personal medical information that Madix Clinic receives in any manner is subject to separate privacy practices that can be found in our Notice of Privacy Practices.

Personal Information about Children

Our Services are targeted primarily for use by adults. We do not knowingly collect age identifying information, nor do we knowingly collect any personal information from children under the age of 13. However, we advise all visitors utilizing our Services under the age of 13 not to disclose or provide any User Information on our Services. In the event that we discover that a child under the age of 13 has provided User Information to us, in accordance with the Children's Online Privacy Protection Act we will delete the child's User Information from our files to the extent technologically possible.

How We Use and Share User Information

When you actively submit User Information through the Services, we will use that information in one or more of the following ways:

• Process, complete or otherwise act upon or respond to your request or reason for submitting that information

• Register and/or verify you in connection with a service or feature that you are attempting to access or obtain

• Communicate with you about your request or reason for submitting that information

• Provide additional information to you about Madix Clinic and its services that we believe may interest you;

• Study and analyze the use of the information and features available on our Services; and

• Assist, when necessary, in protecting our rights or property, enforcing the provisions of our Privacy Policy and Terms of Use, and/or preventing harm to you or others.

We do not sell User Information to third parties. We do not share mobile information with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Except where we otherwise obtain your express permission, we share your User Information with third parties only under the limited circumstances stated below:

• Credit card authorization companies receive the credit card number and other personal identifying information only to verify the credit card numbers and process a transaction

• User Information is disclosed to third parties necessary to process a particular request you have made

• User Information is subject to disclosure in response to judicial or other governmental subpoenas, warrants and court orders served on Madix Clinic in accordance with their terms, or as otherwise required by applicable law

• User Information is subject to disclosure to protect our rights or property, to enforce the provisions of our Privacy Policy and Terms of Use, and/or to prevent harm to you or others

• If you communicate with us via e-mail, we will share your correspondence, including any User Information provided in the e-mail, with employees, representatives, or agents most capable of addressing your correspondence. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and may subsequently retain your communication for our records

Except where we are compelled by law to disclose your User Information, you have a right to choose whether we disclose your User Information to a third party or use your User Information for a purpose incompatible with the purpose(s) for which it was originally provided or subsequently authorized by you. Except where we are compelled by law to maintain your User Information, you also have a right to choose whether we keep your User Information. Please contact us if you wish to opt out of any such use. Please be aware that opting out of certain third-party use may prevent us from providing the services that you request.

Third Party Website Links

When you click on links in our Services that take you to third-party websites, you will be subject to the third parties' privacy policies. While we support the protection of privacy on the Internet, Madix Clinic cannot be responsible for the actions of any third-party websites. We encourage you to read the posted privacy statement of any and every site you visit, whether you are linking from our Services or browsing on your own.

Managing Your User Information

If you have provided us with User Information, you can contact us to request that we provide you with the User Information we have in our records about you. We reserve the right to limit the number of times such a request can be made and to charge you for responding to such requests if this process is misused or abused. You may contact us using the contact information provided below to inquire about your User Information, and to correct, amend, or delete such information. We want the User Information we have on record about you to be as complete and accurate as possible.

If you believe that any User Information we have in our records about you is inaccurate, incomplete, or incompatible with the purposes for which it was provided or subsequently authorized by you, please notify us.

Changes to Privacy Policy

This Privacy Policy was last modified on the date noted above. If we change our Privacy Policy, we will post those changes on our website so you are always aware of what information we collect, how we use it, how we protect it and under what circumstances, if any, we disclose it. Unless we clearly express otherwise, we will use information in accordance with the Privacy Policy under which the information was collected. YOU ARE HEREBY ADVISED THAT YOUR CONTINUED USE OF OUR SERVICES CONSTITUTES YOUR ACCEPTANCE OF ANY AMENDMENTS TO AND THE MOST RECENT VERSION OF THIS PRIVACY POLICY.