Frequently Asked Questions
Unasked Questions Answered
That's totally fine. Our job is to help you figure out what works for you. Not everyone needs medication, and we'll spend time talking through all your options—no pressure, no judgement.
Yes, if they're medically appropriate and necessary for your mental health. No, we do not prescribe any narcotics. Yes, the federal government has a lot of rules about this, and we follow them, so you don't have to worry about it.
*Please note the current prescribing guidelines at the federal level for stimulant medications in a telepsychiatry setting may change in the future, but it’s not expected to affect existing provider-patient relationships. If this is a concern for you we can get into more detail during an initial 15-minute getting started session.
If you're experiencing acute suicidal thoughts, uncontrolled schizophrenia or bipolar, or are at immediate risk of harming yourself or others, you need a higher level of care than we can provide in this setting. We'll always be honest about what we can and can't do, because you deserve the best treatment possible.
Most mental health conditions don’t have a “cure”, but they do have solutions. With the right tools, support, and maybe a little bit of humor, we can help you feel like yourself again (and if you don't know what "yourself" feels like, we'll figure that out too).
Pretty flexible! Life is chaotic, and mental health care should work around it—not the other way around.
Yes, we are. Our Founder and Clinical Director holds a doctorate and is a licensed psychiatric nurse practitioner in Arizona and Iowa, and all other providers we work with are fully licensed in their specialties.
Absolutely. We use HIPPA compliant technology to ensure your sessions are private, secure, and safe from prying eyes (except maybe your cat or dog, and there's not much we can do about that).
Our founder asked her tween son, and he said “Eh, I guess?” He might not be a reliable source though. So let’s just say: We care a lot, we listen, and we're here to help.
Yes, obviously. No further discussion needed.
That's totally fine. Our job is to help you figure out what works for you. Not everyone needs medication, and we'll spend time talking through all your options—no pressure, no judgement.
Absolutely. While ADHD is often diagnosed in childhood, many individuals are diagnosed as adults, especially if earlier symptoms
Absolutely. Studies have shown that telehealth sessions can be just as effective as in-person therapy for many individuals.
Recovery times vary, but many people start to notice improvements within a few weeks of consistent treatment.
That's totally fine. Our job is to help you figure out what works for you. Not everyone needs medication, and we'll spend time talking through all your options—no pressure, no judgement.
While some mild forms might improve over time, it's essential to seek professional help to ensure proper management and prevent potential worsening.
Absolutely. Studies have shown that telehealth sessions can be just as effective as in-person therapy for many individuals.
Recovery times vary, but many people start to notice improvements within a few weeks of consistent treatment.
Probably not. While a good cry can sometimes feel relieving, depression is more than sadness. The right care can lift the weight so you’re watching movies for fun again, not just for the tears.
Everyone experiences mood swings, but bipolar disorder is different because of the intensity, duration, and impact on your daily life. If your mood swings feel extreme, last days or weeks at a time, or significantly affect your relationships, work, or overall happiness, it might be worth checking in with us. We’ll help you sort it out—no judgment, just honest conversation.
Bipolar disorder itself isn’t dangerous, but the symptoms can lead to risky behavior or severe depression. That’s why it's important to get professional support early, and we’re here to help you manage those risks safely.
Who you share your diagnosis with is entirely your choice. We’ll support you whether you decide to share or keep things private, and we can also provide guidance on how to have these conversations if you're comfortable doing so.
Nope! While many creative people live with bipolar disorder, it doesn’t define your talents or your future. With the right treatment, stability is possible… and your creativity can shine without the chaos.
Absolutely, you’ll be even more 'you'. Treatment helps balance your moods so you can feel like the best version of yourself more consistently.
While they may not be "cured" in the traditional sense, anxiety disorders are highly treatable, and many individuals lead fulfilling lives with appropriate management.
Not necessarily. Treatment plans are individualized. Some may benefit from long-term medication, while others might manage with therapy and lifestyle changes. We'll work together to find the best approach for you.
Yes, telehealth services have been shown to be effective for many individuals managing anxiety disorders.
If your anxiety is persistent, overwhelming, and interferes with daily activities, it may be indicative of an anxiety disorder. A professional evaluation can provide clarity.
Not quite. While deep breathing can help in the moment, anxiety is more than nerves: it’s your brain and body stuck in overdrive. The good news is, with the right treatment plan (including medication if needed), you won’t have to rely on paper bags to get through the day.
Healing looks different for everyone. Some people notice improvements within a few weeks, while for others it may take longer. With consistent treatment and support, most people experience meaningful relief and regain a sense of balance in daily life.
This is more common than many people realize, and it does not make you a “bad parent.” Support and treatment can help ease these feelings and strengthen the connection over time.
Absolutely. Telepsychiatry makes it easier to access expert support when leaving the house may feel overwhelming or impractical, especially with a newborn. Virtual visits are effective, private, and allow you to connect with a psychiatrist from the comfort of your home to discuss symptoms, treatment options, and ongoing care.
Unfortunately, no. Every baby, and every parent, figures it out as they go. What we can do is be alongside you, offering support, guidance, and care so you don’t have to navigate the mental health side of parenthood on your own.
It’s common to wonder if what you’re experiencing is “just part of being a new parent.” If your mood, sleep, or daily functioning feel persistently disrupted, or if you simply don’t feel like yourself, it’s worth reaching out. An evaluation can provide clarity and, if needed, a treatment plan that helps you feel better.
Yes. While many people notice symptoms right away, it’s also possible for postpartum depression or anxiety to appear several months later. Hormonal changes, stress, or life transitions can all play a role. If new symptoms arise, it’s never “too late” to seek help.
We do not conduct formal autism assessments. If additional testing is needed, we can refer you to a specialist.
Yes. While autism itself isn’t something to “cure,” psychiatric care can provide medication to manage co-occurring symptoms like anxiety, depression, or attention difficulties. This support can make day-to-day life more manageable and reduce the stress that often comes with navigating work, school, and relationships.
Yes. Many clients find telehealth less overwhelming and more accessible than in-person care.
No. Medication doesn’t change your personality or identity. The goal is to ease symptoms like anxiety, depression, or inattention so you can feel more comfortable in daily life and focus on your strengths.
Nope. Every autistic person experiences the world differently. What we can do is help make daily life easier through medication support, coping tools, and care that honors your authentic self.
Absolutely. These conditions commonly occur together, and we integrate treatment into one plan.
We diagnose insomnia through a detailed clinical interview, your health history, and a review of sleep patterns. If sleep apnea or another medical issue is suspected, we may recommend a referral for a sleep study.
Yes. While good sleep hygiene is important, medication can help regulate sleep, reduce nighttime anxiety, and make it easier to rest.
If only it were that simple! Insomnia is more than restlessness, it’s a medical condition. We can help calm the racing thoughts, nightmares, and sleepless nights so you can finally get the rest you deserve.
Not always. Some people use medication short-term to reset sleep cycles, while others benefit from longer-term management. We’ll work with you to find the safest and most effective plan for your needs.
Yes. Many people find telehealth more accessible and less stressful, which makes it easier to stay consistent with treatment.
If you’ve experienced a traumatic event and symptoms last more than a month, especially if they interfere with daily life, it may be PTSD.
Yes. Symptoms can show up long after the original event, often triggered by stress or reminders.
Unlikely. PTSD often lingers or worsens over time. You may feel okay for a while, but symptoms tend to resurface with triggers. Treatment makes long-term recovery possible.
Medication doesn't cure PTSD but can ease symptoms like sleep problems, irritability, or depression. This makes it easier to engage in therapy and everyday life.
If only! Brains don’t work like computer files. But with the right care, the memories lose their power, and you can feel safe and steady again.
No. At Madix Clinic, you don’t need to rehash every moment. We focus on helping you feel better in the present while supporting therapy that can address the deeper processing.
Habits are usually under your control. OCD rituals are driven by anxiety and feel almost impossible to resist, even when you know they don’t make sense.
Yes. Medication management can be handled completely through telehealth, and if you're also in therapy, we can coordinate with your therapist virtually.
No. Intrusive thoughts are a symptom of OCD, not a reflection of who you are or what you want. Many people with OCD feel deep shame about these thoughts, but they are unwanted and do not define your character. Treatment can help reduce their intensity and give you paace of mind.
We wish it listened that easily! OCD has a way of looping thoughts no matter how hard you try. With the right treatment, those loops can finally loosen.
Not always. But for many people, medication makes symptoms more manageable and improves quality of life. We’ll discuss whether it’s right for you.
Some people do achieve remission, but for many, OCD is long-term. The good news is that symptoms can often be greatly reduced with the right treatment plan.